Support
One person reads these
There is no ticket queue and no chatbot. Email, and you will get a reply from whoever built the thing you are asking about.
Get in touch
For anything at all: a bug, a quote that came back wrong, a refund question, a trade you want supported properly.
If you are reporting a problem, the app can do this for you: Profile → Settings → Help opens an email already carrying your app version and iOS version, which is otherwise the first two replies of every conversation. Otherwise, tell us what you said, what came back, and roughly when.
Cancelling Verbal Pro
The subscription is sold by Apple, so it is cancelled through Apple: Settings → Apple ID → Subscriptions on your device. Deleting the app does not cancel it, and refunds are handled by Apple, so we cannot issue them.
Deleting your account
In the app: Profile → Settings → Delete account. It removes your profile, business details, rate card, customers, quotes and every transcript, immediately and permanently. It cannot be undone, and it is separate from cancelling the subscription.
A quote came back wrong
Every line is editable before you send. If something is priced oddly, check the rate on your rate card first. The app prices from your numbers, and will flag anything it has no number for rather than guess one.
A copy of your data
Email and ask. You can also ask us to correct it. Deletion is built into the app and takes effect immediately. See the privacy policy for the full list of your rights.